Frequently asked
questions.

Submit the partner application form on the Dealer & Distributor page with your company profile, the markets you cover and your current product lines. Our regional manager reviews every application and responds within two working days to schedule an introduction call.

We are actively appointing partners in the Philippines, Sri Lanka and Nepal, alongside our existing network. Each market has dedicated landing pages with local project references and regional coverage details.

Exclusivity is available for partners who commit to an agreed annual volume, hold demo stock and maintain a trained service team. We usually begin with a non-exclusive agreement and move to exclusivity once performance targets are consistently met.

There is no rigid minimum for a first trial order. For ongoing dealer pricing tiers we agree a quarterly volume commitment during onboarding, scaled to the size of your market.

Partners receive tiered distributor pricing with protected project margins. Registered projects are ring-fenced so that another partner cannot undercut you on the same opportunity. Exact margin bands are shared under NDA during the commercial discussion.

Yes. Appointed partners receive co-branded brochures, product imagery, datasheets, demo units at preferential pricing, and qualified inbound leads generated from our campaigns in your territory.

Interactive flat panels (IFP), digital signage displays, self-service kiosks, video wall systems, LED display walls and projection solutions, plus the mounting, control and content management accessories that go with them.

Our commercial signage and video wall ranges are rated for 24/7 duty cycles. Education-focused interactive panels are rated for full-day classroom use. Each datasheet states the certified duty cycle for that model.

Units shipped to markets with known grid instability use wide-input power boards and surge tolerant designs. For sites with severe fluctuation we still recommend pairing with a line-interactive UPS or stabiliser, and we will specify this in the project design.

Yes. System UI and signage content support the major languages of our partner markets, including Filipino, Sinhala, Tamil and Nepali, alongside English.

Everything is published in the Download Center — drivers, firmware, datasheets and user manuals, organised per product. Partners get access to additional technical documentation after onboarding.

Boot logo, pre-installed software image and bezel branding can be customised for qualifying project volumes. Share the requirement with your regional manager and we will confirm feasibility and lead time.

Standard coverage is three years on interactive flat panels and commercial displays, and one year on accessories, counted from the date of delivery to the end customer. Extended warranty can be purchased at the time of order.

Claims are raised through your partner portal account or by email to the service desk. We aim to acknowledge within one working day. Wherever a partner holds buffer stock, we authorise an immediate local swap and reconcile the defective unit afterwards, so the end customer is not left waiting.

No. Our model is designed to avoid that. Field-replaceable modules are shipped to the partner for local repair, and only units requiring board-level work are returned under an approved RMA.

Critical spares for actively sold models are dispatched within three working days of an approved request. Partners holding a recommended spares kit can resolve most common faults same-day without waiting for shipment.

Yes. Onboarding includes remote technical certification for your engineers, with on-site training arranged for partners reaching agreed volume levels. Refresher sessions run whenever a major product line is introduced.

Physical damage, liquid ingress, damage from power surges where no protection was installed, unauthorised repair attempts, and cosmetic wear fall outside warranty. Full terms are published on the Warranty & After-Sales page.

Standard configurations are quoted within 48 hours. Project designs requiring custom video wall or LED layouts typically take three to five working days including the technical drawing.

Stocked models ship within seven to ten working days. Made-to-order and customised configurations run four to six weeks. Sea freight to our South and Southeast Asian partner markets generally adds two to four weeks.

First orders are typically on T/T in advance or an irrevocable L/C at sight. Established partners with a clean payment history can be reviewed for partial credit terms.

Yes. We provide the commercial invoice, packing list, certificate of origin and the compliance certificates your customs authority requires, and we will work with your clearing agent on HS code classification.

For large project orders we can arrange direct delivery to site under the partner name, with the partner remaining the contracting party and invoicing entity.

Yes. Our technical team joins customer calls, prepares system designs and bill of materials, and produces the specification documents needed for tenders — all under your company branding.

We supply manufacturer authorisation letters, compliance certificates, technical compliance sheets and reference project lists so partners can submit complete, compliant tender responses.

Education from K-12 through university, hospitality including hotels and resorts, healthcare across public and private hospitals, corporate boardrooms and BPO campuses, retail, banking branch networks and government facilities.

Installation is carried out by the partner team, with our engineers available remotely throughout commissioning. For flagship projects, on-site commissioning support can be arranged in advance.

Submit the opportunity through your partner manager with the customer name, scope and expected close date. Once registered, that project is locked to you for an agreed period and no other partner will be quoted on it.